Provider: 1Digital® Agency ("1Digital®," "we," "us")
Contact: info@1digitalagency.com · 888-982-8269 · www.1digitalagency.com
Product: Workspace CMS managed CMS + hosting platform
Plans: Essentials ($89/mo · $1,068/yr), Growth ($199/mo · $2,388/yr), Premium ($449/mo · $5,388/yr)
Governing law: State of Florida, USA
1. The Service & plans
1.1 1Digital® provides a multi-tenant content-management and (on hosted plans) hosting platform. Each customer ("Customer") occupies an isolated tenant.
1.2 Allowances by plan:
| Essentials | Growth | Premium | |
|---|---|---|---|
| Hosting | Included (Vercel) | Included (Vercel) | Included (Vercel) |
| Monthly bandwidth | 10 GB | 25 GB | 100 GB |
| AI Credits / mo | 200 | 700 | 1,800 |
| User seats | 2 | 5 | 10 |
| Domains | 1 | 1 | 3 |
| Platform support hrs / mo | 1 | 2 | 4 |
| Uptime target | none | 99.9% | 99.9% (priority) |
1.3 Allowances reset each billing cycle and do not roll over. Generous publishing allowances on pages and posts are subject to the Fair Use Policy.
1.4 CMS Page Limits. Each plan includes a maximum number of published CMS pages (standalone pages outside the blog collection). Pages beyond the plan limit are blocked from publishing unless the Customer upgrades to a higher tier. White-Glove (Premium) customers may publish additional pages above the 50-page plan limit at $15 per additional page per month, up to a maximum of 75 published CMS pages; above 75 pages, a custom quote is required. Blog posts (entries in the blog collection) are not counted toward CMS page limits. Limits are enforced at the time of publishing.
2. Fees, overage & add-ons
2.1 Overage & add-on rates:
| Item | Rate |
|---|---|
| Bandwidth over allowance | $0.50 / GB |
| AI Credit over allowance | $0.10 / credit |
| Additional user seat | $15 / seat / mo |
| Additional domain (hosted) | $25 / domain / mo |
| Out-of-scope project work | Custom quote, pre-approved |
| Late reactivation (after suspension) | $49 |
2.2 Usage billing & consent. Customer is notified at 80% and 100% of any allowance. Overage above 100% is billed automatically at the rates above; Customer consents to this at signup. Customer may set a monthly AI-overage cap, beyond which AI actions pause until the next cycle or the cap is raised.
2.3 Right to upgrade in lieu of overage. Where a tenant materially or repeatedly exceeds an allowance, we may, on 30 days' notice, move the tenant to a higher tier or to custom pricing instead of, or in addition to, charging overage.
2.4 Taxes are the Customer's responsibility where applicable.
3. Term, renewal, cancellation
3.1 Renewal. Monthly plans renew monthly; annual plans renew annually. Annual auto-renews at the then-current rate unless cancelled before the renewal date; we send a renewal reminder 30 days before.
3.2 Cancellation by Customer. You may cancel at any time. Cancellation takes effect at the end of the current paid period. No refunds are issued for any unused portion of a paid period. There is no cancellation fee.
3.3 Price changes. We may change plan pricing and usage/overage rates on 30 days' notice. Annual plans keep their locked rate until the end of the current prepaid term.
3.4 Annual prepayment — non-refundable. Annual plans are charged in full at signup for a 12-month term. Annual prepayments are non-refundable. There are no refunds for cancellation during an annual term, for any reason, including early cancellation, change of mind, or dissatisfaction with the service. Cancellation under §3.2 stops auto-renewal at the end of the prepaid term; it does not entitle the Customer to any refund of amounts already paid. The sole exception is §7.2 (termination by us for convenience), where we refund the unused prepaid portion.
3.5 Included build (limited-time offer). Customers who prepay annually on any plan (Essentials, Growth, or Premium) receive one free professionally built website at the included page count: 3 pages on Essentials annual, 5 pages on Growth annual, and 10 pages on Premium annual, subject to the terms in §Free Website Build — Offer Terms below. The build is provided as part of, and funded by, the non-refundable annual prepayment under §3.4. There is no separate build fee, buyout, or clawback. Early cancellation does not entitle 1Digital® to recover the build cost; the prepayment funded it. Pages beyond the included count are scoped and custom-quoted on the onboarding call — they are not part of the free build credit. The free build covers new builds only; site takeovers, platform migrations, custom integrations, e-commerce setups, and third-party app connections are outside scope and require a separate quote. This offer is available while build capacity allows and may be withdrawn at any time for new signups.
3.6 Cancellation effect on hosted sites. On cancellation or non-renewal of a hosted plan, hosting of the live site ends and the site is taken offline at the end of the paid period. Continued public availability of the site requires an active subscription. See §9 for what the Customer can export and take with them.
Free Website Build — Offer Terms
As a limited-time offer, customers who prepay annually on any plan (Essentials, Growth, or Premium) receive one free professionally built website at the included page count: 3 pages on Essentials, 5 pages on Growth, and 10 pages on Premium. No marketing campaign is required. This offer is available while build capacity allows and may be withdrawn at any time for new signups (existing annual commitments made while the offer was active are honored).
New Builds Only
The free build covers new website builds only — a semi-custom Workspace CMS site built from one of our reference designs, fitted with the customer's content, brand assets, and SEO foundation. The following are explicitly excluded from the free build and require a separate quote evaluated on an onboarding or strategy call before any work begins:
- Takeovers or redesigns of an existing live site
- Platform migrations from WordPress, Webflow, Squarespace, Wix, Shopify, or any other CMS
- Custom integrations (CRMs, ERPs, booking systems, payment processors outside Stripe)
- Third-party app connections and API integrations
- E-commerce builds, product catalogs, or checkout flows
- Additional pages beyond the included page count
- Multi-language or multi-region setups
- Custom application development or complex workflow automation
- Data imports, content migrations, or SEO redirect audits of existing sites
- Email configuration, transactional email setup, or email hosting
If your project requires any of the above, our team will scope and quote it separately during the onboarding call — nothing starts without a written quote you've approved.
Build Scope & Revisions
A free build includes one (1) round of revisions during the build phase. These builds are semi-custom — built from our reference designs fitted to your brand; they are not fully bespoke. Additional revisions, expanded scope, or customizations beyond the included build are scoped, quoted, and billed separately at our then-current rates before any additional work begins.
Build Timeline
Target timelines: 3-page Essentials builds approximately 1 week; 5-page Growth builds approximately 2 weeks; 10-page Premium builds approximately 3–4 weeks. Timelines assume the customer provides content and design feedback within 24–48 hours. Delays in customer response shift the timeline correspondingly.
No Cash Value — No Refund
The free build has no separate cash value and cannot be converted to a credit, discount, or refund. It is provided as consideration for the annual prepayment under §3.4. Cancellation of the subscription does not entitle the customer to any refund, credit, or cash equivalent of the build — the build cost was funded by the non-refundable annual prepayment. See §3.4 for the full no-refund policy.
Active Subscription Required
Free builds are delivered on and require an active Workspace CMS annual subscription on any plan (Essentials, Growth, or Premium). The free build is not transferable to another platform or customer.
7. Suspension & termination
7.1 By us, for cause, immediate, no refund: AUP violation (§6); non-payment (§8); chargeback on valid charges; security or stability risk to the platform or other tenants; or risk of upstream account suspension.
7.2 By us, for convenience: on 30 days' notice; for annual plans terminated by us for convenience, we refund the prepaid unused portion. (This refund is what keeps the for-convenience right clean and enforceable.)
7.3 Effect. On termination, access ends and the data-retention clock (§9) starts. For-cause termination forfeits any prepaid amounts.
8. Payment & non-payment
8.1 Charges are billed in advance. On a failed payment we retry up to 3 times over 7 days and notify the Customer.
8.2 If unpaid by day 10, we may suspend the tenant (site goes to a maintenance state). If still unpaid by day 30, we may terminate and begin deletion under §9. Reactivation requires settling the balance plus the $49 reactivation fee.
8.3 A chargeback on valid, undisputed charges may result in suspension pending resolution.
9. Customer ownership, export & platform IP
9.1 Customer ownership. The Customer owns their content, media assets, redirect data, and domain. 1Digital® claims no ownership interest in customer-supplied or customer-created content.
9.2 Self-serve export. The Customer may self-export content (HTML and JSON), media (raw files), and redirects (CSV) at any time during the subscription and during the post-cancellation retention window in §10.
9.3 What export is not. Export delivers customer content and assets in portable formats so the Customer can take them elsewhere and rebuild. Export does not include, and is not equivalent to: a one-click deployable copy of the live Workspace CMS site; the Workspace CMS platform, admin, page-rendering framework, templates, or dynamic features; or any hosted runtime. This is consistent with how every managed website platform handles export (Squarespace, Wix, and Shopify operate the same way).
9.4 Platform & IP. The Workspace CMS platform — including the admin, the page-rendering framework, templates, dynamic features, design system, and the hosting environment — is the property of 1Digital® and is licensed, not sold, to the Customer for use during an active subscription. Export of customer content and assets does not constitute delivery of a functioning website, a copy of the platform, or any license to the platform. The Customer is responsible for hosting and reassembling exported materials on their own infrastructure.
9.5 Domain. The Customer's domain is always the Customer's. 1Digital® does not own or hold the Customer's domain registration; we configure DNS for hosted plans, and DNS control returns to the Customer on cancellation under §3.6.
10. Data retention & deletion
10.1 Retention window. Customer data is retained for 30 days after cancellation or termination for re-import or final export. After the retention window, customer data is permanently deleted from active systems and from backups on their scheduled cycle.
10.2 Privacy & data flow details are on the dedicated Privacy Policy page, and are summarized for the active tenant in the in-app Settings → Usage view.
11. Warranties, results disclaimer & liability
11.1 No guarantee of results. We provide tools and services to support search and AI visibility. We do not guarantee any specific ranking, traffic, indexing, AI-engine mention, conversion, or revenue. Search and AI engines are controlled by third parties.
11.2 "As is." Except as expressly stated, the Service is provided "as is" and "as available," and we disclaim implied warranties to the maximum extent permitted by law.
11.3 Third-party dependencies. The Service depends on third-party providers (Vercel, Supabase, AI providers, DNS, payment) whose availability, terms, and pricing are outside our control and may require changes to the Service.
11.4 Limitation of liability. To the maximum extent permitted by law, our aggregate liability is capped at the fees the Customer paid in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or lost profits, revenue, goodwill, or data. (This cap does not purport to limit liability that cannot be limited by law, such as for gross negligence, fraud, or willful misconduct.)
11.5 Feature evolution. AI and platform features evolve continuously as the underlying technology changes. We may add, modify, or retire features at any time as technology, third-party providers, or operational requirements shift — this is beyond our control and not a breach of these Terms. When new features are introduced, customers automatically receive those that are added to their specific plan tier at no additional charge. Plan tier governs what is included: a feature added to the Premium tier is not automatically extended to Essentials or Growth customers. We do not promise or guarantee the delivery of any future feature; any roadmap or planned improvement communicated is for informational purposes only and does not constitute a commitment. We may, at our discretion, provide additional features or enhancements at any time. We are not liable for changes to capabilities resulting from third-party AI provider updates or the general evolution of the technology landscape.
11.6 Site content accuracy. We make reasonable efforts to keep website feature descriptions, comparisons, and marketing materials current, but technology moves fast and published content may not reflect the latest platform state at all times. Current plan capabilities are governed by these Terms and the live platform, not the website. We are not liable for reliance on website content that has become outdated due to platform or industry changes after the date of publication.
13. General
13.1 Acceptance. Use of the Service constitutes acceptance of these Terms, the AUP, the Fair Use Policy, the SLA, and the Privacy Policy. We record the version and timestamp of acceptance at checkout.
13.2 Changes. We may update these Terms on 30 days' notice for material changes; continued use constitutes acceptance.
13.3 Governing law / disputes. These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Miami-Dade County, Florida, and each party consents to that jurisdiction. This matches the venue clause in the 1Digital® Agency master terms at 1digitalagency.com/terms-conditions.
13.4 Entire agreement; severability. If any provision is unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.
13.5 Notices. Notices to 1Digital® should be sent to info@1digitalagency.com or to 1Digital® Agency Inc., 14261 SW 120th St, Suite 108-337, Miami, FL 33186. Notices to the Customer are sent to the email on the account.